Unless otherwise noted on a specific event page, tickets purchased through Ticket Buddy may be refunded up until 48 hours before the event's scheduled start time. Refund requests submitted less than 48 hours before an event, after the event has started, or after the event has ended will not be accepted. Checked-in tickets are not eligible for refunds. How to request a refund: sign in to your Ticket Buddy account, open the relevant booking, and submit a refund request with a reason. Our support team (or the event organizer's finance staff) will review the request and notify you by email of the decision. Refund timeline: approved refunds are returned via bank transfer to the account used for payment, typically within 3–7 business days of approval. If an event is cancelled or significantly rescheduled by its organizer, affected customers will be contacted directly with refund or credit options, which may fall outside the standard 48-hour window at the organizer's discretion. Force Majeure Ticket Buddy is not responsible for the cancellation, postponement, relocation, interruption, or modification of an event due to circumstances beyond its reasonable control, including severe weather, natural disasters, government restrictions, security concerns, public emergencies, strikes, technical disruptions, or other unforeseen events. In such cases, refunds, rescheduling, and ticket validity will be subject to the event organizer’s policy and applicable terms. Ticket Buddy will communicate available updates and options to ticket holders as information is provided by the organizer. Ticket Buddy acts as the ticketing platform and is not responsible for the delivery or operation of an event unless expressly stated otherwise. Questions about a specific refund? Contact us at tickets@ticketbuddy.pk or 0347 6581443 / 0304 1549196.